Student Satisfaction Analysis of Pharmacy Study Program on Offline Learning Performance at Universitas Muhammadiyah Kalimantan Timur Using C4.5 Algorithm

Abstract

Student satisfaction, which includes the difference between importance and perceived outcomes or results, is an assessment of whether the alternatives selected can at least meet or exceed the expectations of the student, and whether the results achieved are Dissatisfaction can arise when student expectations are not met. Meet expectations. There are five dimensions that measure service quality based on the difference between expectations and consumer-perceived performance: Concrete, Reliability, Responsiveness, Safety, and Empathy. Student satisfaction ratings are based on questionnaires completed by students. Survey results are processed using the C4.5 algorithm. The C4.5 algorithm is a classifier algorithm that creates a decision tree. The decision tree method transforms a very large problem into a decision tree representing rules. Rules are easy to understand in natural language. Based on the results of surveys conducted, the use of the C4.5 algorithm helps degree programs improve their services according to the results of questionnaires completed by students.