THE PERFORMANCE OF NURSES TO IMPROVE QUALITY RESPONSIBILITY NURSING SERVICES

Abstract

Background: Responsiveness is a policy to assist and provide fast, responsive and precise service to customers, with clear information delivery. Each worker who provides any forms of service, prioritizes the aspect of service that greatly affects the behavior of the person who gets the service, so that the ability to respond from employees to serve the community in accordance with the level of absorption, understanding, inconsistency in the various forms of service that he does not understand. Nursing Performance is a work achievement demonstrated by the executive nurse in carrying out the task of nursing care to produce a good output to the customer (organization, client, nurse themselves). This research aims to determine the relationship of nurse performance in nursing care to the quality responsiveness of nursing service in RSIA Qurrata A'yun Samarinda. The study uses a cross sectional approach. The validity and reliability tests were carried out on the nurse performance questionnaire and the quality of service carried out at RSIA Aisisyiah Samarinda to 30 patients. The instrument in this study used questionnaires with samples of 62 patients hospitalized with simple random sampling techniques. Test analysis in this study using Chi-square test with P Value 0.000 < 0.05, so it can be concluded that there is a significant relationship of nurse performance to the quality responsiveness of nursing service.